1. Controller
For matters concerning personal data handled by the Club, contact:
Emerald Reserve Club
Email: concierge@emeraldreserve.club
2. Scope
This policy describes how Emerald Reserve Club (“ERC”, “we”, “us”) handles information about website visitors, people submitting enquiries and those who correspond with the Club.
The processing of personal data is governed primarily by the Swiss Federal Act on Data Protection. The European Union General Data Protection Regulation may also apply where its territorial requirements are met.
3. Personal Data We Collect
Enquiries may include your name, email, phone number, country, organisation or private capacity, professional role, enquiry category, allocation range, decision timeframe and message. We also receive your policy acknowledgement and its version, together with any further correspondence or documents you provide.
Accessing the website may generate records of your IP address, browser and device, requested pages, referring page, access time and technical errors. Email services also process addressing, timestamp and delivery information.
Please avoid including identity documents, banking information or other sensitive material in the public enquiry form.
4. Purpose of Processing
We use personal information to:
- Deliver the website and investigate technical problems or misuse.
- Review enquiries and arrange relevant replies and follow-up.
- Discuss membership, acquisitions, partnerships and event attendance.
- Carry out steps you request towards a possible agreement.
- Keep necessary correspondence and business records.
- Fulfil legal duties and handle disputes or claims.
Where the European Union General Data Protection Regulation (“GDPR”) applies, the grounds are requested contractual or pre-contractual steps under Article 6(1)(b), legal duties under Article 6(1)(c), and our legitimate interests in secure operations and enquiry administration under Article 6(1)(f). Processing requiring consent relies on Article 6(1)(a).
We do not sell personal data and do not use website data for third-party advertising.
5. Contact Form and Communication
Form submissions pass through Vercel and are forwarded to the Club mailbox by Resend, operated by Plus Five Five, Inc. Resend handles the submitted information and email delivery records. Authorised Club personnel use the message to assess your request and respond. Further information is available in the Resend Data Processing Addendum.
We use Hoststar for domain and email services. Messages, attachments and replies may remain in our Hoststar mailbox, provider delivery systems and associated backups. Email services also process addressing details and technical records for delivery and spam filtering. Enquiries are not saved in a website application database. See the Hoststar Privacy Policy.
6. Website Hosting
Our website is hosted by Vercel. Vercel may process technical information such as IP addresses, browser information, server requests, timestamps, error information, and security logs where this is necessary to deliver, protect, and maintain the website.
7. Analytics
The website currently has no advertising trackers or visitor analytics integration. Infrastructure providers may process technical records for page delivery and security. If we introduce additional tracking, we will explain it in this policy and request consent where necessary.
8. Links to Partner and Third-Party Websites
Our website may contain links to third-party websites. When you follow an external link, you leave our website and the privacy policy of the destination website applies. Emerald Reserve Club has no control over and accepts no responsibility for the content or privacy practices of any third-party websites.
9. Data Transfers Abroad
Some service providers used to operate our website may process personal data outside Switzerland, including in the European Economic Area, the United States, or other countries in which they or their service providers operate.
Where personal data is transferred to a country without a legally recognized adequate level of data protection, we rely on safeguards permitted by applicable law, such as contractual data protection clauses, recognized transfer mechanisms, and appropriate technical and organizational measures.
10. Data Retention
We retain personal data only for as long as necessary for the purpose for which it was collected and for applicable security, legal, accounting, compliance, and recordkeeping requirements.
Spam, malicious, or clearly irrelevant submissions may be deleted promptly. Ordinary inquiries are generally retained for up to 24 months after the last substantive communication. Information connected with an active or potential business relationship may be retained for the duration of that relationship and a reasonable period afterward. Records subject to statutory retention duties may be retained for the period required by law, which may be ten years for relevant Swiss business and accounting records.
Personal data may be retained for a longer period where this is necessary for legal claims, investigations, regulatory obligations, or an applicable legal hold. Data is deleted or anonymized when it is no longer required.
11. Your Rights
Under applicable data protection law, you may have the right to request information about the processing of your personal data, obtain access to your personal data, request correction of inaccurate or incomplete information, request deletion or destruction, object to certain processing, request restriction of processing, receive certain data in a portable format, or withdraw consent where processing is based on consent.
Requests may be sent to concierge@emeraldreserve.club. We may ask for information needed to verify your identity and will respond in accordance with applicable law. You may also contact the Swiss Federal Data Protection and Information Commissioner. Where the European Union General Data Protection Regulation applies, you may lodge a complaint with the competent European data protection authority.
12. Data Security
We take appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include encrypted transmission, access controls, account protection, logging, backups, provider security controls, and confidentiality requirements.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Please avoid sending confidential or highly sensitive information through an ordinary website form unless a suitable secure channel has been agreed.
13. Updates to This Policy
We may update this Privacy Policy when our website, service providers, processing activities, or legal obligations change. The version published on the website is the current version.
14. Contact
If you have questions about this Privacy Policy or our processing of personal data, please contact:
Emerald Reserve Club
Email: concierge@emeraldreserve.club